1. Introduction

Welcome to Warby Parker! These Conditions of Use govern your access to and use of our website, mobile application, products, and services (collectively referred to as the “Services”).

Please read these Conditions of Use carefully before using the Services. By using any of the Services, you agree to be bound by these Conditions of Use and all terms incorporated by reference. If you do not agree to all of these Conditions of Use, do not access or use the Services.

We may amend these Conditions of Use at any time by posting the revised conditions on the Services. By continuing to use the Services after any changes become effective, you agree to abide by the revised conditions.

2. Our Services

Warby Parker offers trendy and affordable prescription glasses, sunglasses and contacts lenses. We also offer eye exams and vision tests through our Prescription Check app and retail locations.

Our Services include:

We are constantly innovating and adding new products, features and services. We reserve the right to modify, replace or discontinue any of our Services at our sole discretion.

3. Your Access and Use

Account Registration: You may browse certain areas of the Services without registering for an account. However, to order products, schedule an exam or use certain features you must register for a Warby Parker account.

When you register, you agree to provide accurate, current and complete information about yourself. You are solely responsible for all activity occurring under your username and password. You agree to notify us immediately if you believe your account has been compromised so we can take appropriate action.

Age Requirements: You must be at least 16 years old to register for an account or use the Services. Individuals under 18 may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Conditions of Use.

Responsible Use: You agree to use the Services only for lawful purposes. You are prohibited from posting or transmitting content that violates any law, regulation or third party rights. Other specifically prohibited uses include:

Ordering Products: You agree to provide a valid payment method to pay for any products ordered through the Services. Title and risk of loss for purchased products will transfer to you upon our shipment to the destination you provide. See Shipping & Returns policy for more details.

Prescription Check App: The Prescription Check app provides general information about your vision based on your input. It does NOT constitute a diagnosis from an optometrist. You still need to receive a full eye health examination and prescription verification from an optometrist before ordering prescription eyewear.

Termination: We reserve the right to suspend or terminate your access to the Services if we reasonably believe you have violated these Conditions of Use or any incorporated agreements or guidelines.

4. Our Content

Definitions: The Services contain a variety of: (i) materials and other items relating to Warby Parker products and services, including product descriptions, packaging, marketing materials, content, Downloads and pre-release materials; (ii) text, data, reports, ratings, interactive features, graphics, images, music, videos, podcasts and audiovisual combinations; (iii) User-Generated Content; and (iv) other materials, content and services (collectively referred to as “Content”).

Ownership: The Services and all intellectual property rights in and to the Warby Parker brand, Content, Prescription Check app, trademarks, logos, graphics, and other materials on the Services are owned by Warby Parker or its licensors. All rights not expressly granted are reserved.

User-Generated Content: You are responsible for any information, files or other content you contribute to the Services (“User Content”). You affirm you either own all intellectual property rights in the User Content or are freely contributing it pursuant to a waiver or license permitting its use as part of the Services.

You grant Warby Parker a perpetual, worldwide license to use, copy, transmit, distribute, publicly perform or display User Content to operate and provide the Services. This license ends when you delete the User Content from the Services or your account is closed or terminated. However, copies of User Content made prior to deletion may persist internally if required for standard backup or archiving procedures.

5. Privacy

We respect your privacy rights and recognize the importance of protecting information we collect about you. Please review our Privacy Policy to understand what data we collect, why we collect it and how we use and share such data.

6. Disclaimers and Limitations

Medical Disclaimer: The Services provide general information about vision care that should not be used as definitive guidance for medical diagnosis or treatment. You are advised to consult directly with an optometrist or other qualified eye care professional about any specific prescription products or services.

THE PRESCRIPTION CHECK APP DOES NOT PROVIDE A PRESCRIPTION OR REPLACE AN EYE EXAM BY AN OPTOMETRIST. You must receive an in-person comprehensive eye health exam by an optometrist to validate your prescription and evaluate eye health before purchasing eyewear.

General Disclaimer: THE SERVICES AND CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT ALLOWABLE BY LAW, WARBY PARKER DISCLAIMS ANY IMPLIED OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY AND PRIVACY RIGHTS.

Limitations: TO THE MAXIMUM EXTENT ALLOWABLE BY LAW, WARBY PARKER IS NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THESE CONDITIONS OF USE OR THE SERVICES. OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS AROUND THE SERVICES WILL NOT EXCEED THE LESSER OF: (A) THE FEES ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE PRIOR YEAR; OR (B) $500.

THESE DISCLAIMERS AND LIMITATIONS APPLY TO ALL USERS. SOME JURISDICTIONS MAY NOT ALLOW CERTAIN DISCLAIMERS OR LIMITATIONS, SO SOME OF THESE PROVISIONS MAY NOT APPLY TO YOU. PROVISIONS THAT ARE UNENFORCEABLE IN ANY JURISDICTION SHALL NOT INVALIDATE OR RENDER UNENFORCEABLE THAT PROVISION IN ANY OTHER JURISDICTION OR ANY OTHER PROVISIONS IN THAT JURISDICTION.

7. Indemnification

You agree to defend, indemnify and hold Warby Parker and our affiliates, directors, officers, employees, agents or licensors harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to any third party claim concerning: (a) your use of the Services in violation of these Conditions of Use; (b) User Content contributed by you to the Services; or (c) your violation of any law or rights of a third party. We may, if necessary, participate in the defense of any such claim or action with our own counsel at our own expense. You agree to cooperate in our defense against any such claim or action.

8. Governing Law

These Conditions of Use and any dispute or claim arising out of them will be governed by the law of the State of New York, U.S.A. without regard to conflict of laws provisions. You agree to submit to the personal jurisdiction and venue of the state and federal courts located in New York County, New York for resolution of any lawsuit or court proceeding permitted under these Conditions of Use.

However, we retain the right to pursue injunctive relief in any court with jurisdiction over the subject matter to prevent our confidential information or intellectual property from being misused or disclosed.

9. Feedback

We welcome feedback, comments, ideas, reviews and suggestions for improvements to the Services (“Feedback”). You grant us a non-exclusive, worldwide, perpetual, irrevocable license to use, reproduce, modify, create derivative works, publish, distribute and sublicense Feedback you provide without any payment or compensation to you.

10. Changes to these Conditions

As noted at the beginning, we may change these Conditions of Use from time to time. If we need to make material retroactive changes, we will endeavor to notify you via the email associated with your account or the next time you access the Services. Updated versions of these Conditions will be effective immediately upon posting. Please check back here periodically to review the most current version.

11. Contact Us

Thanks again for being a Warby Parker customer. Please direct any questions about these Conditions of Use or other aspects of Warby Parker to support@warbyparkerusa.com. Or mail us at:

Warby Parker Customer Experience
75 Varick Street
New York, NY 10013