At Warby Parker (“Warby Parker,” “we,” “us,” “our”), we respect the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, and disclose information that we obtain through your use of Warby Parker’s products, services, website, and applications (collectively “Services”).

Please take a moment to familiarize yourself with our privacy practices. By visiting warbyparkerusa.com (the “Site”) or using Warby Parker Services, you agree that your personal information will be handled as described in this Privacy Policy.

What Information We Collect

Information you provide directly to us. When you visit our Site, sign up for our newsletter, create or update your Warby Parker account, make a purchase, contact customer service, interact with us on social media, request information, sign up for marketing communications, or otherwise communicate with us, we may ask you to provide some or all of the following types of information:

Information we collect automatically. We may automatically collect the following types of usage information when you access our Services:

Information we obtain from other sources. We may obtain information about you from other sources, including third-party services and organizations. For example, if you access third-party services like Facebook or Twitter through the Services to login to our Site or make purchases, we may collect certain information from those third-party accounts, such as your name, account ID, profile picture and other public account data as permitted by that service.

How We Use Your Information

We may use your information for the following purposes:

We only process personal information for the purposes mentioned above or for any other purposes if and to the extent such is permitted by applicable law. We will ask for your consent before using your personal information for any other purpose.

How We Share Your Information

We do not sell your personal information to third parties. We may disclose your information to third parties under the following circumstances:

Affiliates and subsidiaries. Information may be shared among the Warby Parker family of companies for purposes outlined above.

Service providers. We may share information with companies acting at our direction to support our business operations, such as fraud prevention, bill collection, marketing, customer service, technology services, fulfilling orders, delivering packages, data storage and security. These companies are only authorized to use your information as necessary to perform services on our behalf or comply with legal requirements.

Business transfers. In connection with any reorganization, restructuring, merger or other sale or transfer of assets, we may transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.

Legal proceedings. We may disclose personal information if required to do so by law or in response to a subpoena, court order, or other governmental authority.

To protect rights. We may disclose information where we believe it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to safety of any person, violations of our policies, or as evidence in litigation.

Except as described above, we will not disclose your personal information to other third parties without your consent.

Your Choices & Rights

You may, of course, decline to submit information through the Site and choose not to provide us with any personal information. If you choose not to provide any personal information, you may still view content on our public Site but will be unable to access certain options, offers, and services that involve interaction with us.

You are able to access, update, alter, rectify or erase your basic personal data and preferences. Simply log into your account on our Site, visit your account settings or preferences center, and make the desired changes to your information. If you wish to deactivate your account, please email or contact us using the information provided below.

Under European data protection law, in certain circumstances, you have the right to:

If you wish to exercise any of these rights, please contact us using the information below. We will make reasonable efforts to comply with your request to the extent allowed by applicable law.

In your request, please make clear what information you would like to access, have changed, or have erased. For your protection, we may only implement requests with respect to the personal information associated with the email address that you use to send us your request. We may need to verify your identity before implementing your request.

Data Retention

We will retain your information for as long as your account is active; as needed to provide you with the Site or Services you requested; for other essential purposes such as complying with our legal obligations, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements; or to the extent otherwise permitted by applicable law.

Third-Party Websites and Services

The Site and our Services may contain links to third-party websites, apps, and services. Any access to and use of such third-party products is at your own risk. We are not responsible for the privacy practices of these third parties. We recommend you read the privacy notices of each site and service you visit.

Security

We employ physical, technical, organizational and administrative security measures designed to provide reasonable protection of your information against loss, misuse, unauthorized access, disclosure or alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and authorization controls to data access. While we work hard to protect your personal information, we cannot guarantee complete security.

International Data Transfers

All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

Children’s Privacy

Our Services are not designed for use by anyone under the age of 16. We do not intentionally gather personal data from children under the age of 16. If we learn that we have collected personal information of a child under 16 years old, we will take steps to delete such information from our files as soon as possible. Please notify us if you become aware that a child under 16 has provided us with personal information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to our Privacy Policy, we may notify you through the Site or by sending you an email or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. Your use of the Site or Services following any changes means that you accept the revised Privacy Policy.

Contact Us

If you have any questions about our Privacy Practices or this Policy, please contact our Data Protection Officer at:

Warby Parker
Attention: Legal/Privacy
75 Varick Street
New York, NY 10013 legal@warbyparkerusa.com